Our Guarantee We want you to be happy with your purchase. If you're not satisfied, we offer a [30/60]-day return window from the date of delivery.
Eligibility To be eligible for a return, items must be unused, in their original condition, and in the original packaging where possible. Some items (such as final sale, hygiene, or personal care products) may not be eligible for return — this will be noted on the product page if applicable.
How to Start a Return Contact us at [e-mail/página de contato] with your order number and reason for return. We'll walk you through the next steps.
Refunds Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.
Exchanges If you'd like a different size, color, or variant, contact us at [e-mail/página de contato] and we'll do our best to accommodate an exchange.
Damaged or Incorrect Items If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo of the item, and we'll make it right — no return shipping required.